ORDERING / DELIVERY & PAYMENT
Orders must be confirmed in writing with clear instructions stating our product reference, quantity, the despatch date required and details of the marking size, position and colours. Verbal orders will not be accepted. If the despatch date is critical and the goods are required for an event the details should be clearly stated on the purchase order. Notification of any changes to the order must also be confirmed in writing.
If a confidential logo or design is to be reproduced where overs cannot be used for sample purposes, relevant details must be clearly stated on the purchase order.
Delivery Times Explained
The anticipated despatch date for an order is acknowledged by our sales department on receipt of the written order and artwork instructions. An Artwork Approval form has to be completed and signed to confirm that the marking details are correct and it must be returned within 48 hours or the original despatch date may have to be re-scheduled and a revised date acknowledged. The Artwork Approval form for ‘rush’ orders may have to be completed on a same day return basis to achieve the despatch date required.
The delivery time for A-reference imported products is normally one to two working weeks, subject to stock availability.
M-reference manufactured products are normally despatched in two to three working weeks.
An express service can be offered in certain circumstances which will incur a 15% surcharge on the unit trade prices.
Credit Facilities & Payment Explained
The first order from any client will be strictly on a pro-forma basis. An account facility will only be set up on request and following receipt of a completed Account Application form with two acceptable trade references. Payment can be made by BACS or cheque. We can also accept payment from all major credit card companies, with the exception of American Express.
A credit limit is set on every account at the Company’s discretion which is reviewed periodically according to your record of payment and credit rating. Distributor accounts will be placed on ‘stop’ 45 days from the end of the relevant month to which the invoice is dated with no further progress on any other orders in production.
If the account remains outstanding for an unacceptable period of time, the credit facility will be suspended and future orders will be strictly on a pro-forma basis only. Distributors will be advised in writing of a ‘stop’ or ‘pro-forma’ situation.